What if I have points on my licence?
This does not mean that you cannot rent a car, but call our reservations department on 0870 607 5000 to ensure that the car rental partner will accept a booking with your endorsements.
Can I make amendments to a booking?
Yes, please click on the link to enable you too view or amend your booking or retrieve your voucher.
What do I do if the car I want doesn't appear in the display list?
This could be due to restrictions on the driver age, but if your driver will be between the ages of 25 - 65, there should not be any restrictions imposed. Please call our reservations centre with your specific requirements on 0870 607 5000.
How do I know if the car rental partner is on-airport or not?
Locations will vary depending on car rental partner, but most will have a courtesy bus to their office if they are not located directly in the arrivals lounge.
What is the shortest time in which I can book a car before I travel? What if I fly the same day?
Web bookings can be taken 12 hours before departure. For bookings for collection in the next 12 hours please call our reservations department on 0870 607 5000.
What happens if I do not have a credit card?
Please ring our reservations department on 0870 607 5000 as some car rental partners will accept cash deposits.
Why do I have to put cancellations in writing?
We require letters of cancellation from the customer for proof of cancellation and to keep on our internal files.
Where can I find a list of all your rental locations?
All of our rental locations can be found on our booking engine drop-down list. First select a country, then select a more specific location.
Can I book one way rentals?
Yes, in selected locations. Please call our reservation department on 0870 607 5000 for a quote. Restrictions may apply, particularly if you require cross border one way rentals.
What is the minimum/maximum age to rent a car online?
You must be between 21 and 65 at the time of rental pick-up, but if you are outside this age range please call our reservations department for a quote on 0870 607 5000.
What if my flight is delayed?
As long as we have been notified of the flight number before you travel and there is an out of hours service available, the car rental partners will wait (although an out of hours charge payable locally may occur).
How do I find out how much deposit I have to leave with the car rental partner?
At the booking stage of the online process.
Where are the additional extras - when do I pay for them?
The cost will be advised at the booking stage, however you will pay this when you pick up your vehicle from our car rental partner.
Sometimes, when I insert certain dates, only 3 or more cars are available in certain locations, but more cars are available when I phone reservations. Why?
This may be because the driver age is under 21 or over 65 years of age and there are restrictions on cars they can rent. Also the dates and times entered may be out of hours for the given car rental partner.
What is the latest day before departure I can make a booking online?
12 hours prior to desired rental date.
Does the web show daily rates?
Yes.
